Frequently Asked Questions

Everything you need to know about bringing John Mark's quality into your home.

What is the standard shipping time for furniture and decor?

Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our specialized white-glove service and typically arrive within 2-3 weeks depending on your location.

Do you offer international shipping?

Currently, John Mark's ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.

What is your return policy for home textiles and accessories?

We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, used bedding and custom-made window treatments cannot be returned.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. All John Mark's wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.

How can I track my order status?

Once your order is processed, you will receive an email with a tracking number. You can also log into your account on our website to view real-time updates on your delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.