Returns & Exchanges

At John Mark's, we want your home to be perfect; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery. All returned furniture and decor must be in original condition and packaging to ensure a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process for your home furnishings.

• 2.
  Pack with Care

  Carefully repackage your items in their original boxes with all protective padding to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off or Schedule

  Drop your package at any authorized carrier location or contact us to schedule a white-glove pickup for oversized furniture items.